Imprint, General Terms and Cancellation Policy
Here you can find our imprint, terms and conditions and cancellation policy. If you have any further questions, please feel free to contact us.
Imprint
Company name
Mosertronik GmbH
Limited liability company
Tax, EORI number and DUNS
UID: ATU75895319
Tax number: 23321/9104
EORI: ATEOS1000108689
DUNS: 30-015-8211
Company register number and company register court
FN 540434g
Krems Regional Court
Seat and contact
Mosertronik GmbH
3532 Rastenfeld 177 | Austria
Tel: +43 2826 88198
E-mail: info@mosertronik.com
Contact form
E-mail and web server
The e-mail server (mail.mtronik.at) and the web server (server1.mosertronik.com) are operated and maintained by us.
If you have any questions or need help, you can contact us at admin@mosertronik.com .
Membership WKO
Economic Chamber of Lower Austria
Applicable legislation
You can find the trade regulations here.
Supervisory authority or trade authority
Krems District Administration
Job title
Master craftsman
Awarding State
Master craftsman's examination taken in Austria.
Online dispute resolution
Consumers have the possibility to submit complaints to the EU's online dispute resolution platform: http://ec.europa.eu/odr. You can also address any complaints to the e-mail address given above.
Bank details
Bank und Sparkassen AG Waldviertel-Mitte
IBAN: AT93 2027 2000 0026 3368
BIC: SPZWAT21XXX
Logo, texts, graphics and images
All texts, graphics and images are protected by copyright. They may only be used with the express written permission of Mosertronik GmbH. Transferring this website into a frameset of the link provider is not permitted. The logo and the word/figurative mark Mosertronik are legally protected and may not be used.
General terms and conditions
1. by placing an order, the client acknowledges our Delivery- and Terms of payment an. Terms and conditions deviating from this shall not be valid unless they are accepted by the company "Mosertonik GmbH" by express written declaration.
2. a quick check of defective devices can cost up to €30 incl. VAT. Return shipping is not included in this price and will be charged separately (see Shipping operations). The repair work carried out is covered by a 1-year warranty.
3. the currently valid tax is indicated in the prices.
4. companies with a valid UID may pay on account. Should frequent payment delays occur, future payment will be made exclusively by cash in advance or cash on delivery. Private individuals pay by cash on delivery or cash in advance.
The entitlement to a discount requires an express written agreement.
In the event of a default in payment for which we are responsible, we shall be entitled to charge a reminder fee of up to €20 (incl. VAT) in addition to the invoice amount reminded. If payment is overdue after the last reminder, the company "Mosertonik GmbH" may call in a collection agency (KSV1870).
Transport damage must be reported to the company "Mosertronik GmbH" both verbally and in writing immediately after receipt of the package. The damage must also be clarified with the respective parcel service that delivered the package!
Obvious defects must be reported to "Mosertonik GmbH" in writing within a period of 2 weeks from receipt of the goods, otherwise the assertion of the warranty claim shall be excluded. The timely dispatch of the package shall be sufficient to meet the deadline.
With reference to point 5, a conversion or credit note can be agreed in the case of justified complaints, provided that the goods are returned to us within 2 weeks.
In the event of justified complaints, shipping costs shall be reimbursed and subsequent delivery shall be made without shipping costs. Otherwise, returns shall always be made "free domicile" unless otherwise agreed with the company "Mosertonik GmbH".
(9) We do not assume any liability for compliance with delivery deadlines or for hindrances that occur through no fault of our own (e.g. force majeure). Claims for damages are therefore excluded.
10. our obligation to perform begins at the earliest as soon as all information important to us has been described by the customer. The customer must inform us about the exact defect of the part. This includes error description, error codes and part number of the device.
If the customer wishes to have his instrument inspected and if disassembly work has to be carried out for this reason, the company "Mosertonik GmbH" shall accept no liability whatsoever for any damage that may occur.
12. we do not assume any additional costs, in particular rental cars, costs for the installation and removal of parts, unless otherwise agreed in writing. We will assume the costs for a standard postal package for return shipment to the customer in the event of rectification. For express shipping, an additional charge is to be paid by the customer.
13. the customer must notify us immediately in writing of any changes to his name, company, address, legal form or other relevant information.
We reserve the right to adjust or change the prices quoted at any time and without notice.
Our instrument clusters are insured for up to € 500 according to the Austrian Post AG guidelines in the event of transport damage. Should you require a higher insurance, more costs will be incurred. Please note this in writing on the repair order form, otherwise the package will be returned with the standard insurance. Proof of value must be provided.
(16) Should individual provisions of the contract with the customer, including the General Terms and Conditions, become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
We accept no liability for production stoppages, breakdowns or the like (regarding other damage, consequential damage, etc.) if repaired equipment has a new or different defect.
18. appliances brought in must be collected within 30 days after written information (accepted or rejected CT or in the case of irreparable parts). If this does not happen in due time, they will be returned according to our Shipping operations returned.
Airbag control units are not repaired for liability reasons.
20. light bulbs are not covered by the warranty!
Please note that the unit is no longer in its original condition after the repair has been completed. The term "original condition" refers to the condition in which the unit was received by "Mosertonik GmbH" and no disassembly work has been carried out.
The customer is obliged to back up his data before the repair (concerns, among other things, navigation data, music on hard disk, data storage in visualisations, configurations in the frequency inverter, etc.). Under certain circumstances, this data may be irrevocably deleted during the repair.
Austrian law shall apply. The place of performance shall be the registered office of the company "Mosertronik GmbH". A-3910 Zwettl is agreed as the place of jurisdiction, unless otherwise stipulated by law.
Revocation conditions
The statutory right of withdrawal or cancellation exists for consumers in the case of contracts concluded with an entrepreneur against payment in accordance with the following cancellation policy. Please note that the right of withdrawal for services expires prematurely if you agree to the free cost estimate or the service has been fully provided (i.e. the repair has been completed). If you revoke the contract even though we have already started the repair, Mosertronik GmbH may claim compensation for the service provided up to this point.
Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform Mosertronik GmbH of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you withdraw from this contract, we must repay you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. If the goods are returned freight collect, we are entitled to retain or invoice a corresponding amount. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Exclusion/Extinction of the Right of Withdrawal/Right of Revocation
Pursuant to Section 18 FAGG, the consumer has no right of withdrawal/right of revocation in the case of distance selling or off-premises contracts:
- Goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
- in the case of services that have been fully performed after your express consent (e.g. by sending the instrument cluster, etc.);
- Goods which, due to their nature, have been inseparably mixed with other goods after delivery;
- Sound or video recordings or computer software supplied in a sealed package, provided that the seal has been removed after delivery;
- the supply of digital content not stored on a physical data carrier if the trader - with the express consent of the consumer, combined with the consumer's knowledge of the loss of the right of withdrawal in the event of premature commencement of performance of the contract, and after providing a copy or confirmation in accordance with section 5(2) or section 7(3) - has commenced delivery before the expiry of the withdrawal/cancellation period.
