FAQ – Frequently Asked Questions

If you would like to drop off a device for repair outside of opening hours, please give us a quick call to let us know.
In front of our company building, there is a container for secure drop-off that is accessible 24/7 and monitored by CCTV.
Please enclose a note with your device containing your address details, a phone number, and a brief description of the fault – ideally, please use our service form.

A warranty period of one year applies to all repairs carried out by us.

We are closed on Saturday.
You can find our current opening hours on our homepage at any time.

We don't have a location in Vienna. We only have one location in Rastenfeld.
The address is:
A-3532 Rastenfeld 177

You are welcome to book an appointment with us for certain repairs.
The repair takes about 1 to 2 hours in these cases and can be carried out directly on site – provided the appliance has already been removed.
Devices for which a fixed appointment is not possible must remain with us for longer, as the repair takes more time.
If you would like to book an appointment, simply get in touch with us at any time – we are happy to help!

You are welcome to bring the device in without an appointment during our opening hours. However, if you are not sure whether we repair the device at all, please contact us beforehand.

Of course, you can also use our repair services as a private customer – simple and straightforward.

For liability reasons, we do not repair airbag control units. Since we cannot guarantee that the airbag will deploy properly in the event of an accident, we do not wish to be held responsible for this, especially regarding potential injuries or fatalities. We ask for your understanding.

As a matter of principle, we do not undertake the removal of appliances.
When you bring a device in for repair, it must already be uninstalled. Thank you for your understanding!

In certain cases, we can offer used engine control units from our stock – including a cloning service where the data from your original unit is transferred.

If no price is listed on our website for your device, we will inspect it free of charge and with no obligation in order to provide you with an exact quote.
Please note: If the device is beyond repair or you decline the estimate, we charge a flat rate of €14.99 for packaging and handling plus shipping costs, unless the device is collected in person.

You can easily select and order the desired service directly in our shop. An order form will then be automatically generated, which should be included with the shipment.
As a rule, we only need the device to be repaired – please do not send any unnecessary accessories or casing parts unless they are relevant to the repair.

You can bring your device to us in person, removed from the vehicle, at any time, or send it to us by post.
For standard errors, simply select the appropriate device in our online shop – a repair order will be automatically created from your order.
As soon as the device arrives with us, we will carry out a free quick check.
Should it turn out during the inspection that the actual repair work differs from the original price, we will of course provide you with an estimate beforehand.

Standard faults for which you are completing a repair order are usually fixed by us within two to three working days. If troubleshooting is necessary first, please allow a processing time of up to a week.

Our opening hours
Monday to Thursday: 08:00 – 12:00 and 13:00 – 17:00
Friday: 08:00 – 12:00

From Vienna you can reach us in around 1 hour and 30 minutes.