Shipping and payment information
Here you will find a compact overview of the standard shipping costs and the available payment options. Whether standard shipping, express delivery or international delivery - we provide you with transparent information about all costs incurred. We also offer you various secure payment methods so that you can order flexibly and conveniently.
Shipping information
Here you can find the current shipping costs for your country. If your country is not included in the list, please contact us by e-mail or via the contact form. We will calculate the exact shipping costs individually and inform you as soon as possible about the available shipping options.
Shipping costs and delivery information for successful repair
If we can successfully carry out the repair, standard shipping within Austria is free of charge. If a repair is not possible or is rejected, a flat-rate packaging and shipping fee of €19.99 will be charged.
Standard Shipping Post
The delivery time within Austria is usually 1 to 3 working days, to Switzerland on average 3 to 5 working days.
| Weight | Austria | Switzerland |
|---|---|---|
| 0-2 kg | 0,00 € | 25,00 € |
| 2-4 kg | 0,00 € | 30,00 € |
| 4-8 kg | 0,00 € | 36,00 € |
| 8-12 kg | 0,00 € | 42,00 € |
| 12-15 kg | 0,00 € |
Express Shipping Post
The delivery time is normally 1 working day within Austria and 2 to 3 working days for deliveries to Switzerland.
| Weight | Austria | Switzerland |
|---|---|---|
| 0-2k g | 8,00 € | 30,00 € |
| 2-4 kg | 8,00 € | 42,00 € |
| 4-8 kg | 9,00 € | 54,00 € |
| 8-12 kg | 15,00 € | 60,00 € |
| 12-15 kg | 18,00 € |
GLS shipping
We send parcels abroad with GLS as standard. Exceptions are shipments to Switzerland - these are sent by Austrian Post. The average delivery time within Austria is 1 to 2 working days, within the EU 2 to 5 working days and worldwide 5 to 20 working days - depending on the destination country and the shipping option selected.
| Weight | Austria | Germany | Rest of EU | Non EU |
|---|---|---|---|---|
| 0-5 kg | 8,00 € | 12,00 € | 15,00 € – 25,00 € | 40,00 € – 60,00 € |
| 5-10 kg | 10,00 € | 14,00 € | 15,00 € – 30,00 € | 50,00 € – 70,00 € |
| 10-15 kg | 12,00 € | 15,00 € | 15,00 € – 30,00 € | 50,00 € – 90,00 € |
Deviating shipping costs for repairs not carried out
If a repair could not be carried out or is not desired, a flat rate of €19.99 incl. VAT will be charged for the return shipment. This covers the costs for packaging and handling.
All prices stated here are inclusive of VAT.
Payment information and services
We offer the following payment options. We reserve the right to adjust or change the information provided at any time and without notice.
Advance bank transfer
For repair orders, we will send you an invoice by e-mail after we have received and checked the unit - in this case, please do not transfer the money beforehand. For normal orders, please transfer the money immediately. Your order will not be processed or shipped until we have received the money.
Cash on delivery
For cash on delivery purchases, the money is collected directly by the delivery person. So please make sure that someone is available to accept the shipment and that you have sufficient cash on hand. This is the standard payment method for private customers.
On site
You can pay us in cash or with an ATM. For corporate customers, we also offer collection on account.
Purchase on account
We only offer this payment method for registered companies with a valid VAT number. When purchasing on account, the invoice is sent back with the package. We are happy to send the invoice by e-mail. The payment period is 2 weeks and is to be paid without deduction of discount.
Further information
If you have any questions or need further information, please do not hesitate to contact us. contact.
